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The global Customer Relationship Management (CRM) market was valued at $XX million in 2020, and MAResearch analysts predict the global market size will reach $XX million by the end of 2030, growing at a CAGR of XX% between 2021 and 2030.
Since the COVID-19 virus outbreak in December 2019, the disease has spread to all countries and territories around the world and 2 international conveyances. The global impacts of COVID-19 are already starting to be felt, and will significantly affect this industry in 2020 and 2021.
This report analyses the impact of COVID-19 on this industry. COVID-19 can affect the global market in 3 ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on enterprises and financial markets.
This report provides detailed historical analysis of global market for Customer Relationship Management (CRM) from 2015-2020, and provides extensive market forecasts from 2021-2030 by region/country and subsectors. It covers the sales volume, price, revenue, gross margin, historical growth and future perspectives in the Customer Relationship Management (CRM) market.
Leading players of Customer Relationship Management (CRM) including:
Salesforce.com
Adobe
Oracle
SAP
Microsoft
Genesys
Zendesk
Pegasystems
HubSpot
Nice Systems
ICIMS
Simplicant
Zoho
Insightly
Freshdesk
Newton Software
Pipedrive
Sage
Infusionsoft
ProsperWorks
NetSuite
TeamWox
SalesNexus
Infor
Salesboom
SugarCRM
IBM
Workbooks
Nimble
UserVoice
Market split by Type, can be divided into:
On-premises
Cloud-based
Market split by Application, can be divided into:
SMEs
Large Enterprises
Market split by Sales Channel, can be divided into:
Direct Channel
Distribution Channel
Market segment by Region/Country including:
North America (United States, Canada and Mexico)
Europe (Germany, UK, France, Italy, Russia and Spain etc.)
Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
South America (Brazil, Argentina and Colombia etc.)
Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)
If you have any special requirements, please let us know and we can provide you the customized report as you want.
Table of Contents
Chapter 1 Customer Relationship Management (CRM) Market Overview
1.1 Customer Relationship Management (CRM) Definition
1.2 Global Customer Relationship Management (CRM) Market Size Status and Outlook (2015-2030)
1.3 Global Customer Relationship Management (CRM) Market Size Comparison by Region (2015-2030)
1.4 Global Customer Relationship Management (CRM) Market Size Comparison by Type (2015-2030)
1.5 Global Customer Relationship Management (CRM) Market Size Comparison by Application (2015-2030)
1.6 Global Customer Relationship Management (CRM) Market Size Comparison by Sales Channel (2015-2030)
1.7 Customer Relationship Management (CRM) Market Dynamics (COVID-19 Impacts)
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts on Current Market
1.7.5 Post-Strategies of COVID-19 Outbreak
Chapter 2 Customer Relationship Management (CRM) Market Segment Analysis by Player
2.1 Global Customer Relationship Management (CRM) Sales and Market Share by Player (2018-2020)
2.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Player (2018-2020)
2.3 Global Customer Relationship Management (CRM) Average Price by Player (2018-2020)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Customer Relationship Management (CRM) Market Segment Analysis by Type
3.1 Global Customer Relationship Management (CRM) Market by Type
3.1.1 On-premises
3.1.2 Cloud-based
3.2 Global Customer Relationship Management (CRM) Sales and Market Share by Type (2015-2020)
3.3 Global Customer Relationship Management (CRM) Revenue and Market Share by Type (2015-2020)
3.4 Global Customer Relationship Management (CRM) Average Price by Type (2015-2020)
3.5 Leading Players of Customer Relationship Management (CRM) by Type in 2020
3.6 Conclusion of Segment by Type
Chapter 4 Customer Relationship Management (CRM) Market Segment Analysis by Application
4.1 Global Customer Relationship Management (CRM) Market by Application
4.1.1 SMEs
4.1.2 Large Enterprises
4.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Application (2015-2020)
4.3 Leading Consumers of Customer Relationship Management (CRM) by Application in 2020
4.4 Conclusion of Segment by Application
Chapter 5 Customer Relationship Management (CRM) Market Segment Analysis by Sales Channel
5.1 Global Customer Relationship Management (CRM) Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Sales Channel (2015-2020)
5.3 Leading Distributors/Dealers of Customer Relationship Management (CRM) by Sales Channel in 2020
5.4 Conclusion of Segment by Sales Channel
Chapter 6 Customer Relationship Management (CRM) Market Segment Analysis by Region
6.1 Global Customer Relationship Management (CRM) Market Size and CAGR by Region (2015-2030)
6.2 Global Customer Relationship Management (CRM) Sales and Market Share by Region (2015-2020)
6.3 Global Customer Relationship Management (CRM) Revenue and Market Share by Region (2015-2020)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Customer Relationship Management (CRM) Market Share by Type
6.4.3 North America Customer Relationship Management (CRM) Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Customer Relationship Management (CRM) Market Share by Type
6.5.3 Europe Customer Relationship Management (CRM) Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Customer Relationship Management (CRM) Market Share by Type
6.6.3 Asia-Pacific Customer Relationship Management (CRM) Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Customer Relationship Management (CRM) Market Share by Type
6.7.3 South America Customer Relationship Management (CRM) Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Customer Relationship Management (CRM) Market Share by Type
6.8.3 Middle East & Africa Customer Relationship Management (CRM) Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Customer Relationship Management (CRM) Players
7.1 Salesforce.com
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.1.4 COVID-19 Impact on Salesforce.com
7.2 Adobe
7.3 Oracle
7.4 SAP
7.5 Microsoft
7.6 Genesys
7.7 Zendesk
7.8 Pegasystems
7.9 HubSpot
7.10 Nice Systems
7.11 ICIMS
7.12 Simplicant
7.13 Zoho
7.14 Insightly
7.15 Freshdesk
7.16 Newton Software
7.17 Pipedrive
7.18 Sage
7.19 Infusionsoft
7.20 ProsperWorks
7.21 NetSuite
7.22 TeamWox
7.23 SalesNexus
7.24 Infor
7.25 Salesboom
7.26 SugarCRM
7.27 IBM
7.28 Workbooks
7.29 Nimble
7.29 Nimble
Chapter 8 Upstream and Downstream Analysis of Customer Relationship Management (CRM)
8.1 Industrial Chain of Customer Relationship Management (CRM)
8.2 Upstream of Customer Relationship Management (CRM)
8.2.1 Raw Materials
8.2.2 Labor Cost
8.2.3 Manufacturing Expenses
8.2.4 Manufacturing Cost Structure
8.2.5 Manufacturing Process
8.3 Downstream of Customer Relationship Management (CRM)
8.3.1 Leading Distributors/Dealers of Customer Relationship Management (CRM)
8.3.2 Leading Consumers of Customer Relationship Management (CRM)
Chapter 9 Development Trend of Customer Relationship Management (CRM) (2021-2030)
9.1 Global Customer Relationship Management (CRM) Market Size (Sales and Revenue) Forecast (2021-2030)
9.2 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Region (2021-2030)
9.3 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Type (2021-2030)
9.4 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Application (2021-2030)
9.5 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Sales Channel (2021-2030)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
List of Tables and Figures
Figure Customer Relationship Management (CRM) Example
Figure Global Customer Relationship Management (CRM) Revenue (Million $) Status and Outlook (2015-2030)
Figure Global Customer Relationship Management (CRM) Revenue (Million $) Comparison by Region (2015-2030)
Figure Global Customer Relationship Management (CRM) Revenue (Million $) Comparison by Type (2015-2030)
Figure Global Customer Relationship Management (CRM) Revenue (Million $) Comparison by Application (2015-2030)
Figure Global Customer Relationship Management (CRM) Revenue (Million $) Comparison by Sales Channel (2015-2030)
Table Global Customer Relationship Management (CRM) Sales by Player (2018-2020)
Table Global Customer Relationship Management (CRM) Sales Market Share by Player (2018-2020)
Figure Global Customer Relationship Management (CRM) Sales Market Share by Player in 2020
Table Global Customer Relationship Management (CRM) Revenue (Million $) by Player (2018-2020)
Table Global Customer Relationship Management (CRM) Revenue Market Share by Player (2018-2020)
Figure Global Customer Relationship Management (CRM) Revenue Market Share by Player in 2020
Table Global Customer Relationship Management (CRM) Average Price by Player (2018-2020)
Figure Global Customer Relationship Management (CRM) Average Price by Player in 2020
Figure Global Customer Relationship Management (CRM) Players Competition Situation Top 5 Players Revenue Market Share in 2018
Figure Global Customer Relationship Management (CRM) Players Competition Trends Top 5 Players Revenue Market Share in 2020
Figure Example of On-premises
Figure Global On-premises Revenue (Million $) and Growth Rate (2015-2020)
Figure Example of Cloud-based
Figure Global Cloud-based Revenue (Million $) and Growth Rate (2015-2020)
Table Global Customer Relationship Management (CRM) Sales by Type (2015-2020)
Table Global Customer Relationship Management (CRM) Sales Market Share by Type (2015-2020)
Figure Global Customer Relationship Management (CRM) Sales Market Share by Type in 2020
Table Global Customer Relationship Management (CRM) Revenue (Million $) by Type (2015-2020)
Table Global Customer Relationship Management (CRM) Revenue Market Share by Type (2015-2020)
Figure Global Customer Relationship Management (CRM) Revenue Market Share by Type in 2020
Table Global Customer Relationship Management (CRM) Average Price by Type (2015-2020)
Figure Global Customer Relationship Management (CRM) Average Price by Type in 2020
Table Leading Players of Customer Relationship Management (CRM) by Type in 2020
Figure Example of SMEs
Figure Global Customer Relationship Management (CRM) for SMEs Revenue (Million $) and Growth Rate (2015-2020)
Figure Example of Large Enterprises
Figure Global Customer Relationship Management (CRM) for Large Enterprises Revenue (Million $) and Growth Rate (2015-2020)
Table Global Customer Relationship Management (CRM) Sales by Application (2015-2020)
Table Global Customer Relationship Management (CRM) Sales Market Share by Application (2015-2020)
Figure Global Customer Relationship Management (CRM) Sales Market Share by Application in 2020
Table Leading Consumers of Customer Relationship Management (CRM) by Application in 2020
Figure Example of Direct Channel
Figure Global Customer Relationship Management (CRM) for Direct Channel Revenue (Million $) and Growth Rate (2015-2020)
Figure Example of Distribution Channel
Figure Global Customer Relationship Management (CRM) for Distribution Channel Revenue (Million $) and Growth Rate (2015-2020)
Table Global Customer Relationship Management (CRM) Revenue by Sales Channel (2015-2020)
Table Global Customer Relationship Management (CRM) Revenue Market Share by Sales Channel (2015-2020)
Figure Global Customer Relationship Management (CRM) Revenue Market Share by Sales Channel in 2020
Table Leading Distributors/Dealers of Customer Relationship Management (CRM) by Sales Channel in 2020
Table Global Customer Relationship Management (CRM) Market Size and CAGR by Region (2015-2030)
Table Global Customer Relationship Management (CRM) Sales by Region (2015-2020)
Table Global Customer Relationship Management (CRM) Sales Market Share by Region (2015-2020)
Figure Global Customer Relationship Management (CRM) Sales Market Share by Region in 2020
Table Global Customer Relationship Management (CRM) Revenue (Million $) by Region (2015-2020)
Table Global Customer Relationship Management (CRM) Revenue Market Share by Region (2015-2020)
Figure Global Customer Relationship Management (CRM) Revenue Market Share by Region in 2020
Table North America Customer Relationship Management (CRM) Sales by Country (2015-2020)
Figure North America Customer Relationship Management (CRM) Sales Market Share by Country (2015-2020)
Table North America Customer Relationship Management (CRM) Revenue by Country (2015-2020)
Figure North America Customer Relationship Management (CRM) Revenue Market Share by Country (2015-2020)
Figure North America Customer Relationship Management (CRM) Market Share by Type in 2020
Figure North America Customer Relationship Management (CRM) Market Share by Application in 2020
Figure United States Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure United States Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Canada Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Canada Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Mexico Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Mexico Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Table Europe Customer Relationship Management (CRM) Sales by Country (2015-2020)
Figure Europe Customer Relationship Management (CRM) Sales Market Share by Country (2015-2020)
Table Europe Customer Relationship Management (CRM) Revenue by Country (2015-2020)
Figure Europe Customer Relationship Management (CRM) Revenue Market Share by Country (2015-2020)
Figure Europe Customer Relationship Management (CRM) Market Share by Type in 2020
Figure Europe Customer Relationship Management (CRM) Market Share by Application in 2020
Figure Germany Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Germany Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure UK Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure UK Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure France Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure France Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Italy Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Italy Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Russia Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Russia Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Spain Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Spain Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Table Asia-Pacific Customer Relationship Management (CRM) Sales by Country (2015-2020)
Figure Asia-Pacific Customer Relationship Management (CRM) Sales Market Share by Country (2015-2020)
Table Asia-Pacific Customer Relationship Management (CRM) Revenue by Country (2015-2020)
Figure Asia-Pacific Customer Relationship Management (CRM) Revenue Market Share by Country (2015-2020)
Figure Asia-Pacific Customer Relationship Management (CRM) Market Share by Type in 2020
Figure Asia-Pacific Customer Relationship Management (CRM) Market Share by Application in 2020
Figure China Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure China Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Japan Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Japan Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Korea Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Korea Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure India Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure India Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Southeast Asia Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Southeast Asia Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Australia Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Australia Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Table South America Customer Relationship Management (CRM) Sales by Country (2015-2020)
Figure South America Customer Relationship Management (CRM) Sales Market Share by Country (2015-2020)
Table South America Customer Relationship Management (CRM) Revenue by Country (2015-2020)
Figure South America Customer Relationship Management (CRM) Revenue Market Share by Country (2015-2020)
Figure South America Customer Relationship Management (CRM) Market Share by Type in 2020
Figure South America Customer Relationship Management (CRM) Market Share by Application in 2020
Figure Brazil Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Brazil Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Argentina Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Argentina Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Colombia Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Colombia Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Table Middle East & Africa Customer Relationship Management (CRM) Sales by Country (2015-2020)
Figure Middle East & Africa Customer Relationship Management (CRM) Sales Market Share by Country (2015-2020)
Table Middle East & Africa Customer Relationship Management (CRM) Revenue by Country (2015-2020)
Figure Middle East & Africa Customer Relationship Management (CRM) Revenue Market Share by Country (2015-2020)
Figure Middle East & Africa Customer Relationship Management (CRM) Market Share by Type in 2020
Figure Middle East & Africa Customer Relationship Management (CRM) Market Share by Application in 2020
Figure UAE Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure UAE Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure Saudi Arabia Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure Saudi Arabia Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Figure South Africa Customer Relationship Management (CRM) Sales and Growth Rate (2015-2020)
Figure South Africa Customer Relationship Management (CRM) Revenue (Million $) and Growth Rate (2015-2020)
Table Company Snapshot of Salesforce.com
Table Customer Relationship Management (CRM) Introduction of Salesforce.com
Table Customer Relationship Management (CRM) Sales, Price, Revenue, Gross Margin and Market Share of Salesforce.com (2018-2020)
Table Industrial Chain of Customer Relationship Management (CRM)
Table Manufacturing Cost Structure of Customer Relationship Management (CRM)
Table General Manufacturing Process of Customer Relationship Management (CRM)
Table Leading Distributors/Dealers of Customer Relationship Management (CRM)
Table Leading Consumers of Customer Relationship Management (CRM)
Figure Global Customer Relationship Management (CRM) Sales and Growth Rate Forecast (2021-2030)
Figure Global Customer Relationship Management (CRM) Revenue and Growth Rate Forecast (2021-2030)
Table Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Region (2021-2030)
Table Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Type (2021-2030)
Table Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Application (2021-2030)
Table Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Sales Channel (2021-2030)
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