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The Call Center market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
According to our latest research, the global Call Center size is estimated to be USD xx million in 2026 from USD xx million in 2020, with a change XX% between 2020 and 2021. The global Call Center market size is expected to grow at a CAGR of xx% for the next five years.
Market segmentation
Call Center market is split by Type and by Application. For the period 2016-2026, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type, covers
On-Premise
Cloud-based
Market segment by Application, can be divided into
Telecom & IT
BFSI
Healthcare & Life Sciences
Government & Public
Retail & Consumer Goods
Others
Market segment by players, this report covers
Teleperformance
Concentrix (Convergys)
Alorica
Atento
Acticall (Sitel)
Arvato
Sykes Enterprises
TeleTech Holdings
Transcom
Serco
HKT Teleservices
Comdata
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
South America (Brazil, Argentina, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 12 chapters:
Chapter 1, to describe Call Center product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of Call Center, with revenue, gross margin and global market share of Call Center from 2019 to 2021.
Chapter 3, the Call Center competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by type and application, with revenue and growth rate by type, application, from 2016 to 2026.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2016 to 2021.and Call Center market forecast, by regions, type and application, with revenue, from 2021 to 2026.
Chapter 11 and 12, to describe Call Center research findings and conclusion, appendix and data source.
1 Market Overview
1.1 Product Overview and Scope of Call Center
1.2 Classification of Call Center by Type
1.2.1 Overview: Global Call Center Market Size by Type: 2020 Versus 2021 Versus 2026
1.2.2 Global Call Center Revenue Market Share by Type in 2020
1.2.3 On-Premise
1.2.4 Cloud-based
1.3 Global Call Center Market by Application
1.3.1 Overview: Global Call Center Market Size by Application: 2020 Versus 2021 Versus 2026
1.3.2 Telecom & IT
1.3.3 BFSI
1.3.4 Healthcare & Life Sciences
1.3.5 Government & Public
1.3.6 Retail & Consumer Goods
1.3.7 Others
1.4 Global Call Center Market Size & Forecast
1.5 Global Call Center Market Size and Forecast by Region
1.5.1 Global Call Center Market Size by Region: 2016 VS 2021 VS 2026
1.5.2 Global Call Center Market Size by Region, (2016-2021)
1.5.3 North America Call Center Market Size and Prospect (2016-2026)
1.5.4 Europe Call Center Market Size and Prospect (2016-2026)
1.5.5 Asia-Pacific Call Center Market Size and Prospect (2016-2026)
1.5.6 South America Call Center Market Size and Prospect (2016-2026)
1.5.7 Middle East and Africa Call Center Market Size and Prospect (2016-2026)
1.6 Market Drivers, Restraints and Trends
1.6.1 Call Center Market Drivers
1.6.2 Call Center Market Restraints
1.6.3 Call Center Trends Analysis
2 Company Profiles
2.1 Teleperformance
2.1.1 Teleperformance Details
2.1.2 Teleperformance Major Business
2.1.3 Teleperformance Call Center Product and Solutions
2.1.4 Teleperformance Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.1.5 Teleperformance Recent Developments and Future Plans
2.2 Concentrix (Convergys)
2.2.1 Concentrix (Convergys) Details
2.2.2 Concentrix (Convergys) Major Business
2.2.3 Concentrix (Convergys) Call Center Product and Solutions
2.2.4 Concentrix (Convergys) Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.2.5 Concentrix (Convergys) Recent Developments and Future Plans
2.3 Alorica
2.3.1 Alorica Details
2.3.2 Alorica Major Business
2.3.3 Alorica Call Center Product and Solutions
2.3.4 Alorica Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.3.5 Alorica Recent Developments and Future Plans
2.4 Atento
2.4.1 Atento Details
2.4.2 Atento Major Business
2.4.3 Atento Call Center Product and Solutions
2.4.4 Atento Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.4.5 Atento Recent Developments and Future Plans
2.5 Acticall (Sitel)
2.5.1 Acticall (Sitel) Details
2.5.2 Acticall (Sitel) Major Business
2.5.3 Acticall (Sitel) Call Center Product and Solutions
2.5.4 Acticall (Sitel) Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.5.5 Acticall (Sitel) Recent Developments and Future Plans
2.6 Arvato
2.6.1 Arvato Details
2.6.2 Arvato Major Business
2.6.3 Arvato Call Center Product and Solutions
2.6.4 Arvato Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.6.5 Arvato Recent Developments and Future Plans
2.7 Sykes Enterprises
2.7.1 Sykes Enterprises Details
2.7.2 Sykes Enterprises Major Business
2.7.3 Sykes Enterprises Call Center Product and Solutions
2.7.4 Sykes Enterprises Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.7.5 Sykes Enterprises Recent Developments and Future Plans
2.8 TeleTech Holdings
2.8.1 TeleTech Holdings Details
2.8.2 TeleTech Holdings Major Business
2.8.3 TeleTech Holdings Call Center Product and Solutions
2.8.4 TeleTech Holdings Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.8.5 TeleTech Holdings Recent Developments and Future Plans
2.9 Transcom
2.9.1 Transcom Details
2.9.2 Transcom Major Business
2.9.3 Transcom Call Center Product and Solutions
2.9.4 Transcom Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.9.5 Transcom Recent Developments and Future Plans
2.10 Serco
2.10.1 Serco Details
2.10.2 Serco Major Business
2.10.3 Serco Call Center Product and Solutions
2.10.4 Serco Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.10.5 Serco Recent Developments and Future Plans
2.11 HKT Teleservices
2.11.1 HKT Teleservices Details
2.11.2 HKT Teleservices Major Business
2.11.3 HKT Teleservices Call Center Product and Solutions
2.11.4 HKT Teleservices Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.11.5 HKT Teleservices Recent Developments and Future Plans
2.12 Comdata
2.12.1 Comdata Details
2.12.2 Comdata Major Business
2.12.3 Comdata Call Center Product and Solutions
2.12.4 Comdata Call Center Revenue, Gross Margin and Market Share (2019-2021)
2.12.5 Comdata Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Call Center Revenue and Share by Players (2019-2021)
3.2 Market Concentration Rate
3.2.1 Top 3 Call Center Players Market Share
3.2.2 Top 10 Call Center Players Market Share
3.2.3 Market Competition Trend
3.3 Call Center Players Head Office, Products and Services Provided
3.4 Mergers & Acquisitions
3.5 New Entrants and Expansion Plans
4 Market Size Segment by Type
4.1 Global Call Center Revenue and Market Share by Type (2016-2021)
4.2 Global Call Center Market Forecast by Type (2021-2026)
5 Market Size Segment by Application
5.1 Global Call Center Revenue Market Share by Application (2016-2021)
5.2 Call Center Market Forecast by Application (2021-2026)
6 North America by Country, by Type, and by Application
6.1 North America Call Center Revenue by Type (2016-2026)
6.2 North America Call Center Revenue by Application (2016-2026)
6.3 North America Call Center Market Size by Country
6.3.1 North America Call Center Revenue by Country (2016-2026)
6.3.2 United States Call Center Market Size and Forecast (2016-2026)
6.3.3 Canada Call Center Market Size and Forecast (2016-2026)
6.3.4 Mexico Call Center Market Size and Forecast (2016-2026)
7 Europe by Country, by Type, and by Application
7.1 Europe Call Center Revenue by Type (2016-2026)
7.2 Europe Call Center Revenue by Application (2016-2026)
7.3 Europe Call Center Market Size by Country
7.3.1 Europe Call Center Revenue by Country (2016-2026)
7.3.2 Germany Call Center Market Size and Forecast (2016-2026)
7.3.3 France Call Center Market Size and Forecast (2016-2026)
7.3.4 United Kingdom Call Center Market Size and Forecast (2016-2026)
7.3.5 Russia Call Center Market Size and Forecast (2016-2026)
7.3.6 Italy Call Center Market Size and Forecast (2016-2026)
8 Asia-Pacific by Region, by Type, and by Application
8.1 Asia-Pacific Call Center Revenue by Type (2016-2026)
8.2 Asia-Pacific Call Center Revenue by Application (2016-2026)
8.3 Asia-Pacific Call Center Market Size by Region
8.3.1 Asia-Pacific Call Center Revenue by Region (2016-2026)
8.3.2 China Call Center Market Size and Forecast (2016-2026)
8.3.3 Japan Call Center Market Size and Forecast (2016-2026)
8.3.4 South Korea Call Center Market Size and Forecast (2016-2026)
8.3.5 India Call Center Market Size and Forecast (2016-2026)
8.3.6 Southeast Asia Call Center Market Size and Forecast (2016-2026)
8.3.7 Australia Call Center Market Size and Forecast (2016-2026)
9 South America by Country, by Type, and by Application
9.1 South America Call Center Revenue by Type (2016-2026)
9.2 South America Call Center Revenue by Application (2016-2026)
9.3 South America Call Center Market Size by Country
9.3.1 South America Call Center Revenue by Country (2016-2026)
9.3.2 Brazil Call Center Market Size and Forecast (2016-2026)
9.3.3 Argentina Call Center Market Size and Forecast (2016-2026)
10 Middle East & Africa by Country, by Type, and by Application
10.1 Middle East & Africa Call Center Revenue by Type (2016-2026)
10.2 Middle East & Africa Call Center Revenue by Application (2016-2026)
10.3 Middle East & Africa Call Center Market Size by Country
10.3.1 Middle East & Africa Call Center Revenue by Country (2016-2026)
10.3.2 Turkey Call Center Market Size and Forecast (2016-2026)
10.3.3 Saudi Arabia Call Center Market Size and Forecast (2016-2026)
10.3.4 UAE Call Center Market Size and Forecast (2016-2026)
11 Research Findings and Conclusion
12 Appendix
12.1 Methodology
12.2 Research Process and Data Source
12.3 Disclaimer
List of Tables
Table 1. Global Call Center Revenue by Type, (USD Million), 2020 VS 2021 VS 2026
Table 2. Global Call Center Revenue by Application, (USD Million), 2020 VS 2021 VS 2026
Table 3. Global Market Call Center Revenue (Million USD) Comparison by Region (2016 VS 2021 VS 2026)
Table 4. Global Call Center Revenue (USD Million) by Region (2016-2021)
Table 5. Global Call Center Revenue Market Share by Region (2021-2026)
Table 6. Teleperformance Corporate Information, Head Office, and Major Competitors
Table 7. Teleperformance Major Business
Table 8. Teleperformance Call Center Product and Solutions
Table 9. Teleperformance Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 10. Concentrix (Convergys) Corporate Information, Head Office, and Major Competitors
Table 11. Concentrix (Convergys) Major Business
Table 12. Concentrix (Convergys) Call Center Product and Solutions
Table 13. Concentrix (Convergys) Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 14. Alorica Corporate Information, Head Office, and Major Competitors
Table 15. Alorica Major Business
Table 16. Alorica Call Center Product and Solutions
Table 17. Alorica Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 18. Atento Corporate Information, Head Office, and Major Competitors
Table 19. Atento Major Business
Table 20. Atento Call Center Product and Solutions
Table 21. Atento Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 22. Acticall (Sitel) Corporate Information, Head Office, and Major Competitors
Table 23. Acticall (Sitel) Major Business
Table 24. Acticall (Sitel) Call Center Product and Solutions
Table 25. Acticall (Sitel) Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 26. Arvato Corporate Information, Head Office, and Major Competitors
Table 27. Arvato Major Business
Table 28. Arvato Call Center Product and Solutions
Table 29. Arvato Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 30. Sykes Enterprises Corporate Information, Head Office, and Major Competitors
Table 31. Sykes Enterprises Major Business
Table 32. Sykes Enterprises Call Center Product and Solutions
Table 33. Sykes Enterprises Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 34. TeleTech Holdings Corporate Information, Head Office, and Major Competitors
Table 35. TeleTech Holdings Major Business
Table 36. TeleTech Holdings Call Center Product and Solutions
Table 37. TeleTech Holdings Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 38. Transcom Corporate Information, Head Office, and Major Competitors
Table 39. Transcom Major Business
Table 40. Transcom Call Center Product and Solutions
Table 41. Transcom Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 42. Serco Corporate Information, Head Office, and Major Competitors
Table 43. Serco Major Business
Table 44. Serco Call Center Product and Solutions
Table 45. Serco Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 46. HKT Teleservices Corporate Information, Head Office, and Major Competitors
Table 47. HKT Teleservices Major Business
Table 48. HKT Teleservices Call Center Product and Solutions
Table 49. HKT Teleservices Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 50. Comdata Corporate Information, Head Office, and Major Competitors
Table 51. Comdata Major Business
Table 52. Comdata Call Center Product and Solutions
Table 53. Comdata Call Center Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 54. Global Call Center Revenue (USD Million) by Players (2019-2021)
Table 55. Global Call Center Revenue Share by Players (2019-2021)
Table 56. Breakdown of Call Center by Company Type (Tier 1, Tier 2 and Tier 3)
Table 57. Call Center Players Head Office, Products and Services Provided
Table 58. Call Center Mergers & Acquisitions in the Past Five Years
Table 59. Call Center New Entrants and Expansion Plans
Table 60. Global Call Center Revenue (USD Million) by Type (2016-2021)
Table 61. Global Call Center Revenue Share by Type (2016-2021)
Table 62. Global Call Center Revenue Forecast by Type (2021-2026)
Table 63. Global Call Center Revenue by Application (2016-2021)
Table 64. Global Call Center Revenue Forecast by Application (2021-2026)
Table 65. North America Call Center Revenue by Type (2016-2021) & (USD Million)
Table 66. North America Call Center Revenue by Type (2021-2026) & (USD Million)
Table 67. North America Call Center Revenue by Application (2016-2021) & (USD Million)
Table 68. North America Call Center Revenue by Application (2021-2026) & (USD Million)
Table 69. North America Call Center Revenue by Country (2016-2021) & (USD Million)
Table 70. North America Call Center Revenue by Country (2021-2026) & (USD Million)
Table 71. Europe Call Center Revenue by Type (2016-2021) & (USD Million)
Table 72. Europe Call Center Revenue by Type (2021-2026) & (USD Million)
Table 73. Europe Call Center Revenue by Application (2016-2021) & (USD Million)
Table 74. Europe Call Center Revenue by Application (2021-2026) & (USD Million)
Table 75. Europe Call Center Revenue by Country (2016-2021) & (USD Million)
Table 76. Europe Call Center Revenue by Country (2021-2026) & (USD Million)
Table 77. Asia-Pacific Call Center Revenue by Type (2016-2021) & (USD Million)
Table 78. Asia-Pacific Call Center Revenue by Type (2021-2026) & (USD Million)
Table 79. Asia-Pacific Call Center Revenue by Application (2016-2021) & (USD Million)
Table 80. Asia-Pacific Call Center Revenue by Application (2021-2026) & (USD Million)
Table 81. Asia-Pacific Call Center Revenue by Region (2016-2021) & (USD Million)
Table 82. Asia-Pacific Call Center Revenue by Region (2021-2026) & (USD Million)
Table 83. South America Call Center Revenue by Type (2016-2021) & (USD Million)
Table 84. South America Call Center Revenue by Type (2021-2026) & (USD Million)
Table 85. South America Call Center Revenue by Application (2016-2021) & (USD Million)
Table 86. South America Call Center Revenue by Application (2021-2026) & (USD Million)
Table 87. South America Call Center Revenue by Country (2016-2021) & (USD Million)
Table 88. South America Call Center Revenue by Country (2021-2026) & (USD Million)
Table 89. Middle East & Africa Call Center Revenue by Type (2016-2021) & (USD Million)
Table 90. Middle East & Africa Call Center Revenue by Type (2021-2026) & (USD Million)
Table 91. Middle East & Africa Call Center Revenue by Application (2016-2021) & (USD Million)
Table 92. Middle East & Africa Call Center Revenue by Application (2021-2026) & (USD Million)
Table 93. Middle East & Africa Call Center Revenue by Country (2016-2021) & (USD Million)
Table 94. Middle East & Africa Call Center Revenue by Country (2021-2026) & (USD Million)
List of Figures
Figure 1. Call Center Picture
Figure 2. Global Call Center Revenue Market Share by Type in 2020
Figure 3. On-Premise
Figure 4. Cloud-based
Figure 5. Call Center Revenue Market Share by Application in 2020
Figure 6. Telecom & IT Picture
Figure 7. BFSI Picture
Figure 8. Healthcare & Life Sciences Picture
Figure 9. Government & Public Picture
Figure 10. Retail & Consumer Goods Picture
Figure 11. Others Picture
Figure 12. Global Call Center Revenue, (USD Million): 2020 VS 2021 VS 2026
Figure 13. Global Call Center Revenue and Forecast (2016-2026) & (USD Million)
Figure 14. Global Call Center Revenue Market Share by Region (2016-2026)
Figure 15. Global Call Center Revenue Market Share by Region in 2020
Figure 16. North America Call Center Revenue (USD Million) and Growth Rate (2016-2026)
Figure 17. Europe Call Center Revenue (USD Million) and Growth Rate (2016-2026)
Figure 18. Asia-Pacific Call Center Revenue (USD Million) and Growth Rate (2016-2026)
Figure 19. South America Call Center Revenue (USD Million) and Growth Rate (2016-2026)
Figure 20. Middle East and Africa Call Center Revenue (USD Million) and Growth Rate (2016-2026)
Figure 21. Call Center Market Drivers
Figure 22. Call Center Market Restraints
Figure 23. Call Center Market Trends
Figure 24. Teleperformance Recent Developments and Future Plans
Figure 25. Concentrix (Convergys) Recent Developments and Future Plans
Figure 26. Alorica Recent Developments and Future Plans
Figure 27. Atento Recent Developments and Future Plans
Figure 28. Acticall (Sitel) Recent Developments and Future Plans
Figure 29. Arvato Recent Developments and Future Plans
Figure 30. Sykes Enterprises Recent Developments and Future Plans
Figure 31. TeleTech Holdings Recent Developments and Future Plans
Figure 32. Transcom Recent Developments and Future Plans
Figure 33. Serco Recent Developments and Future Plans
Figure 34. HKT Teleservices Recent Developments and Future Plans
Figure 35. Comdata Recent Developments and Future Plans
Figure 36. Global Call Center Revenue Share by Players in 2020
Figure 37. Call Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
Figure 38. Global Top 3 Players Call Center Revenue Market Share in 2020
Figure 39. Global Top 10 Players Call Center Revenue Market Share in 2020
Figure 40. Key Players Market Share Trend (Top 3 Market Share: 2019 VS 2020 VS 2021)
Figure 41. Global Call Center Revenue Share by Type in 2020
Figure 42. Global Call Center Market Share Forecast by Type (2021-2026)
Figure 43. Global Call Center Revenue Share by Application in 2020
Figure 44. Global Call Center Market Share Forecast by Application (2021-2026)
Figure 45. North America Call Center Sales Market Share by Type (2016-2026)
Figure 46. North America Call Center Sales Market Share by Application (2016-2026)
Figure 47. North America Call Center Revenue Market Share by Country (2016-2026)
Figure 48. United States Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 49. Canada Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 50. Mexico Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 51. Europe Call Center Sales Market Share by Type (2016-2026)
Figure 52. Europe Call Center Sales Market Share by Application (2016-2026)
Figure 53. Europe Call Center Revenue Market Share by Country (2016-2026)
Figure 54. Germany Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 55. France Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 56. United Kingdom Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 57. Russia Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 58. Italy Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 59. Asia-Pacific Call Center Sales Market Share by Type (2016-2026)
Figure 60. Asia-Pacific Call Center Sales Market Share by Application (2016-2026)
Figure 61. Asia-Pacific Call Center Revenue Market Share by Region (2016-2026)
Figure 62. China Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 63. Japan Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 64. South Korea Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 65. India Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 66. Southeast Asia Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 67. Australia Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 68. South America Call Center Sales Market Share by Type (2016-2026)
Figure 69. South America Call Center Sales Market Share by Application (2016-2026)
Figure 70. South America Call Center Revenue Market Share by Country (2016-2026)
Figure 71. Brazil Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 72. Argentina Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 73. Middle East and Africa Call Center Sales Market Share by Type (2016-2026)
Figure 74. Middle East and Africa Call Center Sales Market Share by Application (2016-2026)
Figure 75. Middle East and Africa Call Center Revenue Market Share by Country (2016-2026)
Figure 76. Turkey Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 77. Saudi Arabia Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 78. UAE Call Center Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 79. Methodology
Figure 80. Research Process and Data Source
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