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This report studies the CRM for Telecommunication market, covering market size for segment by type (On-premises, Cloud-based, etc.), by application (SMEs, Large Enterprises, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Amdocs Systems, AsiaInfo, Atlas, Avaya, Beesion, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).
This report provides detailed historical analysis of global market for CRM for Telecommunication from 2016-2021, and provides extensive market forecasts from 2022-2030 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the CRM for Telecommunication market.
Moreover, the impact of COVID-19 is also concerned. Since outbreak in December 2019, the COVID-19 virus has spread to all around the world and caused huge losses of lives and economy, and the global manufacturing, tourism and financial markets have been hit hard, while the online market/industry increase. Fortunately, with the development of vaccine and other effort by global governments and organizations, the negative impact of COVID-19 is expected to subside and the global economy is expected to recover.
This research covers COVID-19 impacts on the upstream, midstream and downstream industries. Moreover, this research provides an in-depth market evaluation by highlighting information on various aspects covering market dynamics like drivers, barriers, opportunities, threats, and industry news & trends. In the end, this report also provides in-depth analysis and professional advices on how to face the post COIVD-19 period.
The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.
Leading players of CRM for Telecommunication including:
Amdocs Systems
AsiaInfo
Atlas
Avaya
Beesion
Bpmonline
Cerillion
CHR Solutions
Comarch
Convergys
Daemon
Elinext
Ericsson
HP
Huawei Investment
Infor Global Solutions
Infosys
LeadPrime
MAXIMIZER SERVICES
Microsoft
Oracle
Precision Telecom Technologies
Salesforce
SAP
SunVizon
Market split by Type, can be divided into:
On-premises
Cloud-based
Market split by Application, can be divided into:
SMEs
Large Enterprises
Market split by Sales Channel, can be divided into:
Direct Channel
Distribution Channel
Market segment by Region/Country including:
North America (United States, Canada and Mexico)
Europe (Germany, UK, France, Italy, Russia and Spain etc.)
Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
South America (Brazil, Argentina and Colombia etc.)
Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)
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Table of Contents
Chapter 1 CRM for Telecommunication Market Overview
1.1 CRM for Telecommunication Definition
1.2 Global CRM for Telecommunication Market Size Status and Outlook (2016-2030)
1.3 Global CRM for Telecommunication Market Size Comparison by Region (2016-2030)
1.4 Global CRM for Telecommunication Market Size Comparison by Type (2016-2030)
1.5 Global CRM for Telecommunication Market Size Comparison by Application (2016-2030)
1.6 Global CRM for Telecommunication Market Size Comparison by Sales Channel (2016-2030)
1.7 CRM for Telecommunication Market Dynamics (COVID-19 Impacts)
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts
1.7.5 Post-Strategies of COVID-19
Chapter 2 CRM for Telecommunication Market Segment Analysis by Player
2.1 Global CRM for Telecommunication Sales and Market Share by Player (2019-2021)
2.2 Global CRM for Telecommunication Revenue and Market Share by Player (2019-2021)
2.3 Global CRM for Telecommunication Average Price by Player (2019-2021)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 CRM for Telecommunication Market Segment Analysis by Type
3.1 Global CRM for Telecommunication Market by Type
3.1.1 On-premises
3.1.2 Cloud-based
3.2 Global CRM for Telecommunication Sales and Market Share by Type (2016-2021)
3.3 Global CRM for Telecommunication Revenue and Market Share by Type (2016-2021)
3.4 Global CRM for Telecommunication Average Price by Type (2016-2021)
3.5 Leading Players of CRM for Telecommunication by Type in 2021
3.6 Conclusion of Segment by Type
Chapter 4 CRM for Telecommunication Market Segment Analysis by Application
4.1 Global CRM for Telecommunication Market by Application
4.1.1 SMEs
4.1.2 Large Enterprises
4.2 Global CRM for Telecommunication Revenue and Market Share by Application (2016-2021)
4.3 Leading Consumers of CRM for Telecommunication by Application in 2021
4.4 Conclusion of Segment by Application
Chapter 5 CRM for Telecommunication Market Segment Analysis by Sales Channel
5.1 Global CRM for Telecommunication Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global CRM for Telecommunication Revenue and Market Share by Sales Channel (2016-2021)
5.3 Leading Distributors/Dealers of CRM for Telecommunication by Sales Channel in 2021
5.4 Conclusion of Segment by Sales Channel
Chapter 6 CRM for Telecommunication Market Segment Analysis by Region
6.1 Global CRM for Telecommunication Market Size and CAGR by Region (2016-2030)
6.2 Global CRM for Telecommunication Sales and Market Share by Region (2016-2021)
6.3 Global CRM for Telecommunication Revenue and Market Share by Region (2016-2021)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America CRM for Telecommunication Market Share by Type
6.4.3 North America CRM for Telecommunication Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe CRM for Telecommunication Market Share by Type
6.5.3 Europe CRM for Telecommunication Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific CRM for Telecommunication Market Share by Type
6.6.3 Asia-Pacific CRM for Telecommunication Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America CRM for Telecommunication Market Share by Type
6.7.3 South America CRM for Telecommunication Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa CRM for Telecommunication Market Share by Type
6.8.3 Middle East & Africa CRM for Telecommunication Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading CRM for Telecommunication Players
7.1 Amdocs Systems
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 AsiaInfo
7.3 Atlas
7.4 Avaya
7.5 Beesion
7.6 Bpmonline
7.7 Cerillion
7.8 CHR Solutions
7.9 Comarch
7.10 Convergys
7.11 Daemon
7.12 Elinext
7.13 Ericsson
7.14 HP
7.15 Huawei Investment
7.16 Infor Global Solutions
7.17 Infosys
7.18 LeadPrime
7.19 MAXIMIZER SERVICES
7.20 Microsoft
7.21 Oracle
7.22 Precision Telecom Technologies
7.23 Salesforce
7.24 SAP
7.25 SunVizon
Chapter 8 Upstream and Downstream Analysis of CRM for Telecommunication
8.1 Industrial Chain of CRM for Telecommunication
8.2 Upstream of CRM for Telecommunication
8.3 Downstream of CRM for Telecommunication
Chapter 9 Development Trend of CRM for Telecommunication (2022-2030)
9.1 Global CRM for Telecommunication Market Size (Sales and Revenue) Forecast (2022-2030)
9.2 Global CRM for Telecommunication Market Size and CAGR Forecast by Region (2022-2030)
9.3 Global CRM for Telecommunication Market Size and CAGR Forecast by Type (2022-2030)
9.4 Global CRM for Telecommunication Market Size and CAGR Forecast by Application (2022-2030)
9.5 Global CRM for Telecommunication Market Size and CAGR Forecast by Sales Channel (2022-2030)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
List of Tables and Figures
Figure CRM for Telecommunication Example
Figure Global CRM for Telecommunication Revenue (Million $) Status and Outlook (2016-2030)
Figure Global CRM for Telecommunication Revenue (Million $) Comparison by Region (2016-2030)
Figure Global CRM for Telecommunication Revenue (Million $) Comparison by Type (2016-2030)
Figure Global CRM for Telecommunication Revenue (Million $) Comparison by Application (2016-2030)
Figure Global CRM for Telecommunication Revenue (Million $) Comparison by Sales Channel (2016-2030)
Table Global CRM for Telecommunication Sales by Player (2019-2021)
Table Global CRM for Telecommunication Sales Market Share by Player (2019-2021)
Figure Global CRM for Telecommunication Sales Market Share by Player in 2021
Table Global CRM for Telecommunication Revenue (Million $) by Player (2019-2021)
Table Global CRM for Telecommunication Revenue Market Share by Player (2019-2021)
Figure Global CRM for Telecommunication Revenue Market Share by Player in 2021
Table Global CRM for Telecommunication Average Price by Player (2019-2021)
Figure Global CRM for Telecommunication Average Price by Player in 2021
Figure Global CRM for Telecommunication Players Competition Situation Top 5 Players Revenue Market Share in 2019
Figure Global CRM for Telecommunication Players Competition Trends Top 5 Players Revenue Market Share in 2021
Figure Example of On-premises
Figure Global On-premises Revenue (Million $) and Growth Rate (2016-2021)
Figure Example of Cloud-based
Figure Global Cloud-based Revenue (Million $) and Growth Rate (2016-2021)
Table Global CRM for Telecommunication Sales by Type (2016-2021)
Table Global CRM for Telecommunication Sales Market Share by Type (2016-2021)
Figure Global CRM for Telecommunication Sales Market Share by Type in 2021
Table Global CRM for Telecommunication Revenue (Million $) by Type (2016-2021)
Table Global CRM for Telecommunication Revenue Market Share by Type (2016-2021)
Figure Global CRM for Telecommunication Revenue Market Share by Type in 2021
Table Global CRM for Telecommunication Average Price by Type (2016-2021)
Figure Global CRM for Telecommunication Average Price by Type in 2021
Table Leading Players of CRM for Telecommunication by Type in 2021
Figure Example of SMEs
Figure Global CRM for Telecommunication for SMEs Revenue (Million $) and Growth Rate (2016-2021)
Figure Example of Large Enterprises
Figure Global CRM for Telecommunication for Large Enterprises Revenue (Million $) and Growth Rate (2016-2021)
Table Global CRM for Telecommunication Sales by Application (2016-2021)
Table Global CRM for Telecommunication Sales Market Share by Application (2016-2021)
Figure Global CRM for Telecommunication Sales Market Share by Application in 2021
Table Leading Consumers of CRM for Telecommunication by Application in 2021
Figure Example of Direct Channel
Figure Global CRM for Telecommunication for Direct Channel Revenue (Million $) and Growth Rate (2016-2021)
Figure Example of Distribution Channel
Figure Global CRM for Telecommunication for Distribution Channel Revenue (Million $) and Growth Rate (2016-2021)
Table Global CRM for Telecommunication Revenue by Sales Channel (2016-2021)
Table Global CRM for Telecommunication Revenue Market Share by Sales Channel (2016-2021)
Figure Global CRM for Telecommunication Revenue Market Share by Sales Channel in 2021
Table Leading Distributors/Dealers of CRM for Telecommunication by Sales Channel in 2021
Table Global CRM for Telecommunication Market Size and CAGR by Region (2016-2030)
Table Global CRM for Telecommunication Sales by Region (2016-2021)
Table Global CRM for Telecommunication Sales Market Share by Region (2016-2021)
Figure Global CRM for Telecommunication Sales Market Share by Region in 2021
Table Global CRM for Telecommunication Revenue (Million $) by Region (2016-2021)
Table Global CRM for Telecommunication Revenue Market Share by Region (2016-2021)
Figure Global CRM for Telecommunication Revenue Market Share by Region in 2021
Table North America CRM for Telecommunication Sales by Country (2016-2021)
Figure North America CRM for Telecommunication Sales Market Share by Country (2016-2021)
Table North America CRM for Telecommunication Revenue by Country (2016-2021)
Figure North America CRM for Telecommunication Revenue Market Share by Country (2016-2021)
Figure North America CRM for Telecommunication Market Share by Type in 2021
Figure North America CRM for Telecommunication Market Share by Application in 2021
Figure United States CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure United States CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Canada CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Canada CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Mexico CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Mexico CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Table Europe CRM for Telecommunication Sales by Country (2016-2021)
Figure Europe CRM for Telecommunication Sales Market Share by Country (2016-2021)
Table Europe CRM for Telecommunication Revenue by Country (2016-2021)
Figure Europe CRM for Telecommunication Revenue Market Share by Country (2016-2021)
Figure Europe CRM for Telecommunication Market Share by Type in 2021
Figure Europe CRM for Telecommunication Market Share by Application in 2021
Figure Germany CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Germany CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure UK CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure UK CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure France CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure France CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Italy CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Italy CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Russia CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Russia CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Spain CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Spain CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Table Asia-Pacific CRM for Telecommunication Sales by Country (2016-2021)
Figure Asia-Pacific CRM for Telecommunication Sales Market Share by Country (2016-2021)
Table Asia-Pacific CRM for Telecommunication Revenue by Country (2016-2021)
Figure Asia-Pacific CRM for Telecommunication Revenue Market Share by Country (2016-2021)
Figure Asia-Pacific CRM for Telecommunication Market Share by Type in 2021
Figure Asia-Pacific CRM for Telecommunication Market Share by Application in 2021
Figure China CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure China CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Japan CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Japan CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Korea CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Korea CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure India CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure India CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Southeast Asia CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Southeast Asia CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Australia CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Australia CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Table South America CRM for Telecommunication Sales by Country (2016-2021)
Figure South America CRM for Telecommunication Sales Market Share by Country (2016-2021)
Table South America CRM for Telecommunication Revenue by Country (2016-2021)
Figure South America CRM for Telecommunication Revenue Market Share by Country (2016-2021)
Figure South America CRM for Telecommunication Market Share by Type in 2021
Figure South America CRM for Telecommunication Market Share by Application in 2021
Figure Brazil CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Brazil CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Argentina CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Argentina CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Colombia CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Colombia CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Table Middle East & Africa CRM for Telecommunication Sales by Country (2016-2021)
Figure Middle East & Africa CRM for Telecommunication Sales Market Share by Country (2016-2021)
Table Middle East & Africa CRM for Telecommunication Revenue by Country (2016-2021)
Figure Middle East & Africa CRM for Telecommunication Revenue Market Share by Country (2016-2021)
Figure Middle East & Africa CRM for Telecommunication Market Share by Type in 2021
Figure Middle East & Africa CRM for Telecommunication Market Share by Application in 2021
Figure UAE CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure UAE CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure Saudi Arabia CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure Saudi Arabia CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Figure South Africa CRM for Telecommunication Sales and Growth Rate (2016-2021)
Figure South Africa CRM for Telecommunication Revenue (Million $) and Growth Rate (2016-2021)
Table Company Snapshot of Amdocs Systems
Table CRM for Telecommunication Introduction of Amdocs Systems
Table CRM for Telecommunication Sales, Price, Revenue, Gross Margin and Market Share of Amdocs Systems (2019-2021)
Table Industrial Chain of CRM for Telecommunication
Table Manufacturing Cost Structure of CRM for Telecommunication
Table General Manufacturing Process of CRM for Telecommunication
Table Leading Distributors/Dealers of CRM for Telecommunication
Table Leading Consumers of CRM for Telecommunication
Figure Global CRM for Telecommunication Sales and Growth Rate Forecast (2022-2030)
Figure Global CRM for Telecommunication Revenue and Growth Rate Forecast (2022-2030)
Table Global CRM for Telecommunication Market Size and CAGR Forecast by Region (2022-2030)
Table Global CRM for Telecommunication Market Size and CAGR Forecast by Type (2022-2030)
Table Global CRM for Telecommunication Market Size and CAGR Forecast by Application (2022-2030)
Table Global CRM for Telecommunication Market Size and CAGR Forecast by Sales Channel (2022-2030)
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