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This report studies the Telecom CRM market, covering market size for segment by type (On-premises, Cloud-based, etc.), by application (SMEs, Large Enterprises, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Amdocs Systems, AsiaInfo, Atlas, Avaya, Beesion, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).
This report provides detailed historical analysis of global market for Telecom CRM from 2016-2021, and provides extensive market forecasts from 2022-2030 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Telecom CRM market.
Moreover, the impact of COVID-19 is also concerned. Since outbreak in December 2019, the COVID-19 virus has spread to all around the world and caused huge losses of lives and economy, and the global manufacturing, tourism and financial markets have been hit hard, while the online market/industry increase. Fortunately, with the development of vaccine and other effort by global governments and organizations, the negative impact of COVID-19 is expected to subside and the global economy is expected to recover.
This research covers COVID-19 impacts on the upstream, midstream and downstream industries. Moreover, this research provides an in-depth market evaluation by highlighting information on various aspects covering market dynamics like drivers, barriers, opportunities, threats, and industry news & trends. In the end, this report also provides in-depth analysis and professional advices on how to face the post COIVD-19 period.
The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.
Leading players of Telecom CRM including:
Amdocs Systems
AsiaInfo
Atlas
Avaya
Beesion
Bpmonline
Cerillion
CHR Solutions
Comarch
Convergys
Daemon
Elinext
Ericsson
HP
Huawei Investment
Infor Global Solutions
Infosys
LeadPrime
MAXIMIZER SERVICES
Microsoft
Oracle
Precision Telecom Technologies
Salesforce
SAP
SunVizon
Market split by Type, can be divided into:
On-premises
Cloud-based
Market split by Application, can be divided into:
SMEs
Large Enterprises
Market split by Sales Channel, can be divided into:
Direct Channel
Distribution Channel
Market segment by Region/Country including:
North America (United States, Canada and Mexico)
Europe (Germany, UK, France, Italy, Russia and Spain etc.)
Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
South America (Brazil, Argentina and Colombia etc.)
Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)
If you have any special requirements, please let us know and we can provide you the customized report as you want.
Table of Contents
Chapter 1 Telecom CRM Market Overview
1.1 Telecom CRM Definition
1.2 Global Telecom CRM Market Size Status and Outlook (2016-2030)
1.3 Global Telecom CRM Market Size Comparison by Region (2016-2030)
1.4 Global Telecom CRM Market Size Comparison by Type (2016-2030)
1.5 Global Telecom CRM Market Size Comparison by Application (2016-2030)
1.6 Global Telecom CRM Market Size Comparison by Sales Channel (2016-2030)
1.7 Telecom CRM Market Dynamics (COVID-19 Impacts)
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts
1.7.5 Post-Strategies of COVID-19
Chapter 2 Telecom CRM Market Segment Analysis by Player
2.1 Global Telecom CRM Sales and Market Share by Player (2019-2021)
2.2 Global Telecom CRM Revenue and Market Share by Player (2019-2021)
2.3 Global Telecom CRM Average Price by Player (2019-2021)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Telecom CRM Market Segment Analysis by Type
3.1 Global Telecom CRM Market by Type
3.1.1 On-premises
3.1.2 Cloud-based
3.2 Global Telecom CRM Sales and Market Share by Type (2016-2021)
3.3 Global Telecom CRM Revenue and Market Share by Type (2016-2021)
3.4 Global Telecom CRM Average Price by Type (2016-2021)
3.5 Leading Players of Telecom CRM by Type in 2021
3.6 Conclusion of Segment by Type
Chapter 4 Telecom CRM Market Segment Analysis by Application
4.1 Global Telecom CRM Market by Application
4.1.1 SMEs
4.1.2 Large Enterprises
4.2 Global Telecom CRM Revenue and Market Share by Application (2016-2021)
4.3 Leading Consumers of Telecom CRM by Application in 2021
4.4 Conclusion of Segment by Application
Chapter 5 Telecom CRM Market Segment Analysis by Sales Channel
5.1 Global Telecom CRM Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Telecom CRM Revenue and Market Share by Sales Channel (2016-2021)
5.3 Leading Distributors/Dealers of Telecom CRM by Sales Channel in 2021
5.4 Conclusion of Segment by Sales Channel
Chapter 6 Telecom CRM Market Segment Analysis by Region
6.1 Global Telecom CRM Market Size and CAGR by Region (2016-2030)
6.2 Global Telecom CRM Sales and Market Share by Region (2016-2021)
6.3 Global Telecom CRM Revenue and Market Share by Region (2016-2021)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Telecom CRM Market Share by Type
6.4.3 North America Telecom CRM Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Telecom CRM Market Share by Type
6.5.3 Europe Telecom CRM Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Telecom CRM Market Share by Type
6.6.3 Asia-Pacific Telecom CRM Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Telecom CRM Market Share by Type
6.7.3 South America Telecom CRM Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Telecom CRM Market Share by Type
6.8.3 Middle East & Africa Telecom CRM Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Telecom CRM Players
7.1 Amdocs Systems
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 AsiaInfo
7.3 Atlas
7.4 Avaya
7.5 Beesion
7.6 Bpmonline
7.7 Cerillion
7.8 CHR Solutions
7.9 Comarch
7.10 Convergys
7.11 Daemon
7.12 Elinext
7.13 Ericsson
7.14 HP
7.15 Huawei Investment
7.16 Infor Global Solutions
7.17 Infosys
7.18 LeadPrime
7.19 MAXIMIZER SERVICES
7.20 Microsoft
7.21 Oracle
7.22 Precision Telecom Technologies
7.23 Salesforce
7.24 SAP
7.25 SunVizon
Chapter 8 Upstream and Downstream Analysis of Telecom CRM
8.1 Industrial Chain of Telecom CRM
8.2 Upstream of Telecom CRM
8.3 Downstream of Telecom CRM
Chapter 9 Development Trend of Telecom CRM (2022-2030)
9.1 Global Telecom CRM Market Size (Sales and Revenue) Forecast (2022-2030)
9.2 Global Telecom CRM Market Size and CAGR Forecast by Region (2022-2030)
9.3 Global Telecom CRM Market Size and CAGR Forecast by Type (2022-2030)
9.4 Global Telecom CRM Market Size and CAGR Forecast by Application (2022-2030)
9.5 Global Telecom CRM Market Size and CAGR Forecast by Sales Channel (2022-2030)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
List of Tables and Figures
Figure Telecom CRM Example
Figure Global Telecom CRM Revenue (Million $) Status and Outlook (2016-2030)
Figure Global Telecom CRM Revenue (Million $) Comparison by Region (2016-2030)
Figure Global Telecom CRM Revenue (Million $) Comparison by Type (2016-2030)
Figure Global Telecom CRM Revenue (Million $) Comparison by Application (2016-2030)
Figure Global Telecom CRM Revenue (Million $) Comparison by Sales Channel (2016-2030)
Table Global Telecom CRM Sales by Player (2019-2021)
Table Global Telecom CRM Sales Market Share by Player (2019-2021)
Figure Global Telecom CRM Sales Market Share by Player in 2021
Table Global Telecom CRM Revenue (Million $) by Player (2019-2021)
Table Global Telecom CRM Revenue Market Share by Player (2019-2021)
Figure Global Telecom CRM Revenue Market Share by Player in 2021
Table Global Telecom CRM Average Price by Player (2019-2021)
Figure Global Telecom CRM Average Price by Player in 2021
Figure Global Telecom CRM Players Competition Situation Top 5 Players Revenue Market Share in 2019
Figure Global Telecom CRM Players Competition Trends Top 5 Players Revenue Market Share in 2021
Figure Example of On-premises
Figure Global On-premises Revenue (Million $) and Growth Rate (2016-2021)
Figure Example of Cloud-based
Figure Global Cloud-based Revenue (Million $) and Growth Rate (2016-2021)
Table Global Telecom CRM Sales by Type (2016-2021)
Table Global Telecom CRM Sales Market Share by Type (2016-2021)
Figure Global Telecom CRM Sales Market Share by Type in 2021
Table Global Telecom CRM Revenue (Million $) by Type (2016-2021)
Table Global Telecom CRM Revenue Market Share by Type (2016-2021)
Figure Global Telecom CRM Revenue Market Share by Type in 2021
Table Global Telecom CRM Average Price by Type (2016-2021)
Figure Global Telecom CRM Average Price by Type in 2021
Table Leading Players of Telecom CRM by Type in 2021
Figure Example of SMEs
Figure Global Telecom CRM for SMEs Revenue (Million $) and Growth Rate (2016-2021)
Figure Example of Large Enterprises
Figure Global Telecom CRM for Large Enterprises Revenue (Million $) and Growth Rate (2016-2021)
Table Global Telecom CRM Sales by Application (2016-2021)
Table Global Telecom CRM Sales Market Share by Application (2016-2021)
Figure Global Telecom CRM Sales Market Share by Application in 2021
Table Leading Consumers of Telecom CRM by Application in 2021
Figure Example of Direct Channel
Figure Global Telecom CRM for Direct Channel Revenue (Million $) and Growth Rate (2016-2021)
Figure Example of Distribution Channel
Figure Global Telecom CRM for Distribution Channel Revenue (Million $) and Growth Rate (2016-2021)
Table Global Telecom CRM Revenue by Sales Channel (2016-2021)
Table Global Telecom CRM Revenue Market Share by Sales Channel (2016-2021)
Figure Global Telecom CRM Revenue Market Share by Sales Channel in 2021
Table Leading Distributors/Dealers of Telecom CRM by Sales Channel in 2021
Table Global Telecom CRM Market Size and CAGR by Region (2016-2030)
Table Global Telecom CRM Sales by Region (2016-2021)
Table Global Telecom CRM Sales Market Share by Region (2016-2021)
Figure Global Telecom CRM Sales Market Share by Region in 2021
Table Global Telecom CRM Revenue (Million $) by Region (2016-2021)
Table Global Telecom CRM Revenue Market Share by Region (2016-2021)
Figure Global Telecom CRM Revenue Market Share by Region in 2021
Table North America Telecom CRM Sales by Country (2016-2021)
Figure North America Telecom CRM Sales Market Share by Country (2016-2021)
Table North America Telecom CRM Revenue by Country (2016-2021)
Figure North America Telecom CRM Revenue Market Share by Country (2016-2021)
Figure North America Telecom CRM Market Share by Type in 2021
Figure North America Telecom CRM Market Share by Application in 2021
Figure United States Telecom CRM Sales and Growth Rate (2016-2021)
Figure United States Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Canada Telecom CRM Sales and Growth Rate (2016-2021)
Figure Canada Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Mexico Telecom CRM Sales and Growth Rate (2016-2021)
Figure Mexico Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Table Europe Telecom CRM Sales by Country (2016-2021)
Figure Europe Telecom CRM Sales Market Share by Country (2016-2021)
Table Europe Telecom CRM Revenue by Country (2016-2021)
Figure Europe Telecom CRM Revenue Market Share by Country (2016-2021)
Figure Europe Telecom CRM Market Share by Type in 2021
Figure Europe Telecom CRM Market Share by Application in 2021
Figure Germany Telecom CRM Sales and Growth Rate (2016-2021)
Figure Germany Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure UK Telecom CRM Sales and Growth Rate (2016-2021)
Figure UK Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure France Telecom CRM Sales and Growth Rate (2016-2021)
Figure France Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Italy Telecom CRM Sales and Growth Rate (2016-2021)
Figure Italy Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Russia Telecom CRM Sales and Growth Rate (2016-2021)
Figure Russia Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Spain Telecom CRM Sales and Growth Rate (2016-2021)
Figure Spain Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Table Asia-Pacific Telecom CRM Sales by Country (2016-2021)
Figure Asia-Pacific Telecom CRM Sales Market Share by Country (2016-2021)
Table Asia-Pacific Telecom CRM Revenue by Country (2016-2021)
Figure Asia-Pacific Telecom CRM Revenue Market Share by Country (2016-2021)
Figure Asia-Pacific Telecom CRM Market Share by Type in 2021
Figure Asia-Pacific Telecom CRM Market Share by Application in 2021
Figure China Telecom CRM Sales and Growth Rate (2016-2021)
Figure China Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Japan Telecom CRM Sales and Growth Rate (2016-2021)
Figure Japan Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Korea Telecom CRM Sales and Growth Rate (2016-2021)
Figure Korea Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure India Telecom CRM Sales and Growth Rate (2016-2021)
Figure India Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Southeast Asia Telecom CRM Sales and Growth Rate (2016-2021)
Figure Southeast Asia Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Australia Telecom CRM Sales and Growth Rate (2016-2021)
Figure Australia Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Table South America Telecom CRM Sales by Country (2016-2021)
Figure South America Telecom CRM Sales Market Share by Country (2016-2021)
Table South America Telecom CRM Revenue by Country (2016-2021)
Figure South America Telecom CRM Revenue Market Share by Country (2016-2021)
Figure South America Telecom CRM Market Share by Type in 2021
Figure South America Telecom CRM Market Share by Application in 2021
Figure Brazil Telecom CRM Sales and Growth Rate (2016-2021)
Figure Brazil Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Argentina Telecom CRM Sales and Growth Rate (2016-2021)
Figure Argentina Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Colombia Telecom CRM Sales and Growth Rate (2016-2021)
Figure Colombia Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Table Middle East & Africa Telecom CRM Sales by Country (2016-2021)
Figure Middle East & Africa Telecom CRM Sales Market Share by Country (2016-2021)
Table Middle East & Africa Telecom CRM Revenue by Country (2016-2021)
Figure Middle East & Africa Telecom CRM Revenue Market Share by Country (2016-2021)
Figure Middle East & Africa Telecom CRM Market Share by Type in 2021
Figure Middle East & Africa Telecom CRM Market Share by Application in 2021
Figure UAE Telecom CRM Sales and Growth Rate (2016-2021)
Figure UAE Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure Saudi Arabia Telecom CRM Sales and Growth Rate (2016-2021)
Figure Saudi Arabia Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Figure South Africa Telecom CRM Sales and Growth Rate (2016-2021)
Figure South Africa Telecom CRM Revenue (Million $) and Growth Rate (2016-2021)
Table Company Snapshot of Amdocs Systems
Table Telecom CRM Introduction of Amdocs Systems
Table Telecom CRM Sales, Price, Revenue, Gross Margin and Market Share of Amdocs Systems (2019-2021)
Table Industrial Chain of Telecom CRM
Table Manufacturing Cost Structure of Telecom CRM
Table General Manufacturing Process of Telecom CRM
Table Leading Distributors/Dealers of Telecom CRM
Table Leading Consumers of Telecom CRM
Figure Global Telecom CRM Sales and Growth Rate Forecast (2022-2030)
Figure Global Telecom CRM Revenue and Growth Rate Forecast (2022-2030)
Table Global Telecom CRM Market Size and CAGR Forecast by Region (2022-2030)
Table Global Telecom CRM Market Size and CAGR Forecast by Type (2022-2030)
Table Global Telecom CRM Market Size and CAGR Forecast by Application (2022-2030)
Table Global Telecom CRM Market Size and CAGR Forecast by Sales Channel (2022-2030)
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