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The Live Chat Software market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.
According to our latest research, the global Live Chat Software size is estimated to be USD 738.2 million in 2026 from USD 590.5 million in 2020, with a change XX% between 2020 and 2021. The global Live Chat Software market size is expected to grow at a CAGR of 5.7% for the next five years.
Market segmentation
Live Chat Software market is split by Type and by Application. For the period 2016-2026, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type, covers
Customer Service Live Chat Systems
Informational Service Live Chat Systems Market
Market segment by Application, can be divided into
Retail And E-Commerce
Travel And Hospitality
IT And Consulting
Telecommunication
Pharmaceutical
Market segment by players, this report covers
LivePerson
Zendesk
LogMeIn
LiveChat
SnapEngage
Comm100
Freshdesk
Intercom
JivoSite
Kayako
Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)
South America (Brazil, Argentina, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 12 chapters:
Chapter 1, to describe Live Chat Software product scope, market overview, market opportunities, market driving force and market risks.
Chapter 2, to profile the top players of Live Chat Software, with revenue, gross margin and global market share of Live Chat Software from 2019 to 2021.
Chapter 3, the Live Chat Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by type and application, with revenue and growth rate by type, application, from 2016 to 2026.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2016 to 2021.and Live Chat Software market forecast, by regions, type and application, with revenue, from 2021 to 2026.
Chapter 11 and 12, to describe Live Chat Software research findings and conclusion, appendix and data source.
1 Market Overview
1.1 Product Overview and Scope of Live Chat Software
1.2 Classification of Live Chat Software by Type
1.2.1 Overview: Global Live Chat Software Market Size by Type: 2020 Versus 2021 Versus 2026
1.2.2 Global Live Chat Software Revenue Market Share by Type in 2020
1.2.3 Customer Service Live Chat Systems
1.2.4 Informational Service Live Chat Systems Market
1.3 Global Live Chat Software Market by Application
1.3.1 Overview: Global Live Chat Software Market Size by Application: 2020 Versus 2021 Versus 2026
1.3.2 Retail And E-Commerce
1.3.3 Travel And Hospitality
1.3.4 IT And Consulting
1.3.5 Telecommunication
1.3.6 Pharmaceutical
1.4 Global Live Chat Software Market Size & Forecast
1.5 Global Live Chat Software Market Size and Forecast by Region
1.5.1 Global Live Chat Software Market Size by Region: 2016 VS 2021 VS 2026
1.5.2 Global Live Chat Software Market Size by Region, (2016-2021)
1.5.3 North America Live Chat Software Market Size and Prospect (2016-2026)
1.5.4 Europe Live Chat Software Market Size and Prospect (2016-2026)
1.5.5 Asia-Pacific Live Chat Software Market Size and Prospect (2016-2026)
1.5.6 South America Live Chat Software Market Size and Prospect (2016-2026)
1.5.7 Middle East and Africa Live Chat Software Market Size and Prospect (2016-2026)
1.6 Market Drivers, Restraints and Trends
1.6.1 Live Chat Software Market Drivers
1.6.2 Live Chat Software Market Restraints
1.6.3 Live Chat Software Trends Analysis
2 Company Profiles
2.1 LivePerson
2.1.1 LivePerson Details
2.1.2 LivePerson Major Business
2.1.3 LivePerson Live Chat Software Product and Solutions
2.1.4 LivePerson Live Chat Software Revenue, Gross Margin and Market Share (2019-2021)
2.1.5 LivePerson Recent Developments and Future Plans
2.2 Zendesk
2.2.1 Zendesk Details
2.2.2 Zendesk Major Business
2.2.3 Zendesk Live Chat Software Product and Solutions
2.2.4 Zendesk Live Chat Software Revenue, Gross Margin and Market Share (2019-2021)
2.2.5 Zendesk Recent Developments and Future Plans
2.3 LogMeIn
2.3.1 LogMeIn Details
2.3.2 LogMeIn Major Business
2.3.3 LogMeIn Live Chat Software Product and Solutions
2.3.4 LogMeIn Live Chat Software Revenue, Gross Margin and Market Share (2019-2021)
2.3.5 LogMeIn Recent Developments and Future Plans
2.4 LiveChat
2.4.1 LiveChat Details
2.4.2 LiveChat Major Business
2.4.3 LiveChat Live Chat Software Product and Solutions
2.4.4 LiveChat Live Chat Software Revenue, Gross Margin and Market Share (2019-2021)
2.4.5 LiveChat Recent Developments and Future Plans
2.5 SnapEngage
2.5.1 SnapEngage Details
2.5.2 SnapEngage Major Business
2.5.3 SnapEngage Live Chat Software Product and Solutions
2.5.4 SnapEngage Live Chat Software Revenue, Gross Margin and Market Share (2019-2021)
2.5.5 SnapEngage Recent Developments and Future Plans
2.6 Comm100
2.6.1 Comm100 Details
2.6.2 Comm100 Major Business
2.6.3 Comm100 Live Chat Software Product and Solutions
2.6.4 Comm100 Live Chat Software Revenue, Gross Margin and Market Share (2019-2021)
2.6.5 Comm100 Recent Developments and Future Plans
2.7 Freshdesk
2.7.1 Freshdesk Details
2.7.2 Freshdesk Major Business
2.7.3 Freshdesk Live Chat Software Product and Solutions
2.7.4 Freshdesk Live Chat Software Revenue, Gross Margin and Market Share (2019-2021)
2.7.5 Freshdesk Recent Developments and Future Plans
2.8 Intercom
2.8.1 Intercom Details
2.8.2 Intercom Major Business
2.8.3 Intercom Live Chat Software Product and Solutions
2.8.4 Intercom Live Chat Software Revenue, Gross Margin and Market Share (2019-2021)
2.8.5 Intercom Recent Developments and Future Plans
2.9 JivoSite
2.9.1 JivoSite Details
2.9.2 JivoSite Major Business
2.9.3 JivoSite Live Chat Software Product and Solutions
2.9.4 JivoSite Live Chat Software Revenue, Gross Margin and Market Share (2019-2021)
2.9.5 JivoSite Recent Developments and Future Plans
2.10 Kayako
2.10.1 Kayako Details
2.10.2 Kayako Major Business
2.10.3 Kayako Live Chat Software Product and Solutions
2.10.4 Kayako Live Chat Software Revenue, Gross Margin and Market Share (2019-2021)
2.10.5 Kayako Recent Developments and Future Plans
3 Market Competition, by Players
3.1 Global Live Chat Software Revenue and Share by Players (2019-2021)
3.2 Market Concentration Rate
3.2.1 Top 3 Live Chat Software Players Market Share
3.2.2 Top 10 Live Chat Software Players Market Share
3.2.3 Market Competition Trend
3.3 Live Chat Software Players Head Office, Products and Services Provided
3.4 Mergers & Acquisitions
3.5 New Entrants and Expansion Plans
4 Market Size Segment by Type
4.1 Global Live Chat Software Revenue and Market Share by Type (2016-2021)
4.2 Global Live Chat Software Market Forecast by Type (2021-2026)
5 Market Size Segment by Application
5.1 Global Live Chat Software Revenue Market Share by Application (2016-2021)
5.2 Live Chat Software Market Forecast by Application (2021-2026)
6 North America by Country, by Type, and by Application
6.1 North America Live Chat Software Revenue by Type (2016-2026)
6.2 North America Live Chat Software Revenue by Application (2016-2026)
6.3 North America Live Chat Software Market Size by Country
6.3.1 North America Live Chat Software Revenue by Country (2016-2026)
6.3.2 United States Live Chat Software Market Size and Forecast (2016-2026)
6.3.3 Canada Live Chat Software Market Size and Forecast (2016-2026)
6.3.4 Mexico Live Chat Software Market Size and Forecast (2016-2026)
7 Europe by Country, by Type, and by Application
7.1 Europe Live Chat Software Revenue by Type (2016-2026)
7.2 Europe Live Chat Software Revenue by Application (2016-2026)
7.3 Europe Live Chat Software Market Size by Country
7.3.1 Europe Live Chat Software Revenue by Country (2016-2026)
7.3.2 Germany Live Chat Software Market Size and Forecast (2016-2026)
7.3.3 France Live Chat Software Market Size and Forecast (2016-2026)
7.3.4 United Kingdom Live Chat Software Market Size and Forecast (2016-2026)
7.3.5 Russia Live Chat Software Market Size and Forecast (2016-2026)
7.3.6 Italy Live Chat Software Market Size and Forecast (2016-2026)
8 Asia-Pacific by Region, by Type, and by Application
8.1 Asia-Pacific Live Chat Software Revenue by Type (2016-2026)
8.2 Asia-Pacific Live Chat Software Revenue by Application (2016-2026)
8.3 Asia-Pacific Live Chat Software Market Size by Region
8.3.1 Asia-Pacific Live Chat Software Revenue by Region (2016-2026)
8.3.2 China Live Chat Software Market Size and Forecast (2016-2026)
8.3.3 Japan Live Chat Software Market Size and Forecast (2016-2026)
8.3.4 South Korea Live Chat Software Market Size and Forecast (2016-2026)
8.3.5 India Live Chat Software Market Size and Forecast (2016-2026)
8.3.6 Southeast Asia Live Chat Software Market Size and Forecast (2016-2026)
8.3.7 Australia Live Chat Software Market Size and Forecast (2016-2026)
9 South America by Country, by Type, and by Application
9.1 South America Live Chat Software Revenue by Type (2016-2026)
9.2 South America Live Chat Software Revenue by Application (2016-2026)
9.3 South America Live Chat Software Market Size by Country
9.3.1 South America Live Chat Software Revenue by Country (2016-2026)
9.3.2 Brazil Live Chat Software Market Size and Forecast (2016-2026)
9.3.3 Argentina Live Chat Software Market Size and Forecast (2016-2026)
10 Middle East & Africa by Country, by Type, and by Application
10.1 Middle East & Africa Live Chat Software Revenue by Type (2016-2026)
10.2 Middle East & Africa Live Chat Software Revenue by Application (2016-2026)
10.3 Middle East & Africa Live Chat Software Market Size by Country
10.3.1 Middle East & Africa Live Chat Software Revenue by Country (2016-2026)
10.3.2 Turkey Live Chat Software Market Size and Forecast (2016-2026)
10.3.3 Saudi Arabia Live Chat Software Market Size and Forecast (2016-2026)
10.3.4 UAE Live Chat Software Market Size and Forecast (2016-2026)
11 Research Findings and Conclusion
12 Appendix
12.1 Methodology
12.2 Research Process and Data Source
12.3 Disclaimer
List of Tables
Table 1. Global Live Chat Software Revenue by Type, (USD Million), 2020 VS 2021 VS 2026
Table 2. Global Live Chat Software Revenue by Application, (USD Million), 2020 VS 2021 VS 2026
Table 3. Global Market Live Chat Software Revenue (Million USD) Comparison by Region (2016 VS 2021 VS 2026)
Table 4. Global Live Chat Software Revenue (USD Million) by Region (2016-2021)
Table 5. Global Live Chat Software Revenue Market Share by Region (2021-2026)
Table 6. LivePerson Corporate Information, Head Office, and Major Competitors
Table 7. LivePerson Major Business
Table 8. LivePerson Live Chat Software Product and Solutions
Table 9. LivePerson Live Chat Software Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 10. Zendesk Corporate Information, Head Office, and Major Competitors
Table 11. Zendesk Major Business
Table 12. Zendesk Live Chat Software Product and Solutions
Table 13. Zendesk Live Chat Software Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 14. LogMeIn Corporate Information, Head Office, and Major Competitors
Table 15. LogMeIn Major Business
Table 16. LogMeIn Live Chat Software Product and Solutions
Table 17. LogMeIn Live Chat Software Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 18. LiveChat Corporate Information, Head Office, and Major Competitors
Table 19. LiveChat Major Business
Table 20. LiveChat Live Chat Software Product and Solutions
Table 21. LiveChat Live Chat Software Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 22. SnapEngage Corporate Information, Head Office, and Major Competitors
Table 23. SnapEngage Major Business
Table 24. SnapEngage Live Chat Software Product and Solutions
Table 25. SnapEngage Live Chat Software Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 26. Comm100 Corporate Information, Head Office, and Major Competitors
Table 27. Comm100 Major Business
Table 28. Comm100 Live Chat Software Product and Solutions
Table 29. Comm100 Live Chat Software Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 30. Freshdesk Corporate Information, Head Office, and Major Competitors
Table 31. Freshdesk Major Business
Table 32. Freshdesk Live Chat Software Product and Solutions
Table 33. Freshdesk Live Chat Software Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 34. Intercom Corporate Information, Head Office, and Major Competitors
Table 35. Intercom Major Business
Table 36. Intercom Live Chat Software Product and Solutions
Table 37. Intercom Live Chat Software Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 38. JivoSite Corporate Information, Head Office, and Major Competitors
Table 39. JivoSite Major Business
Table 40. JivoSite Live Chat Software Product and Solutions
Table 41. JivoSite Live Chat Software Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 42. Kayako Corporate Information, Head Office, and Major Competitors
Table 43. Kayako Major Business
Table 44. Kayako Live Chat Software Product and Solutions
Table 45. Kayako Live Chat Software Revenue (USD Million), Gross Margin and Market Share (2019-2021)
Table 46. Global Live Chat Software Revenue (USD Million) by Players (2019-2021)
Table 47. Global Live Chat Software Revenue Share by Players (2019-2021)
Table 48. Breakdown of Live Chat Software by Company Type (Tier 1, Tier 2 and Tier 3)
Table 49. Live Chat Software Players Head Office, Products and Services Provided
Table 50. Live Chat Software Mergers & Acquisitions in the Past Five Years
Table 51. Live Chat Software New Entrants and Expansion Plans
Table 52. Global Live Chat Software Revenue (USD Million) by Type (2016-2021)
Table 53. Global Live Chat Software Revenue Share by Type (2016-2021)
Table 54. Global Live Chat Software Revenue Forecast by Type (2021-2026)
Table 55. Global Live Chat Software Revenue by Application (2016-2021)
Table 56. Global Live Chat Software Revenue Forecast by Application (2021-2026)
Table 57. North America Live Chat Software Revenue by Type (2016-2021) & (USD Million)
Table 58. North America Live Chat Software Revenue by Type (2021-2026) & (USD Million)
Table 59. North America Live Chat Software Revenue by Application (2016-2021) & (USD Million)
Table 60. North America Live Chat Software Revenue by Application (2021-2026) & (USD Million)
Table 61. North America Live Chat Software Revenue by Country (2016-2021) & (USD Million)
Table 62. North America Live Chat Software Revenue by Country (2021-2026) & (USD Million)
Table 63. Europe Live Chat Software Revenue by Type (2016-2021) & (USD Million)
Table 64. Europe Live Chat Software Revenue by Type (2021-2026) & (USD Million)
Table 65. Europe Live Chat Software Revenue by Application (2016-2021) & (USD Million)
Table 66. Europe Live Chat Software Revenue by Application (2021-2026) & (USD Million)
Table 67. Europe Live Chat Software Revenue by Country (2016-2021) & (USD Million)
Table 68. Europe Live Chat Software Revenue by Country (2021-2026) & (USD Million)
Table 69. Asia-Pacific Live Chat Software Revenue by Type (2016-2021) & (USD Million)
Table 70. Asia-Pacific Live Chat Software Revenue by Type (2021-2026) & (USD Million)
Table 71. Asia-Pacific Live Chat Software Revenue by Application (2016-2021) & (USD Million)
Table 72. Asia-Pacific Live Chat Software Revenue by Application (2021-2026) & (USD Million)
Table 73. Asia-Pacific Live Chat Software Revenue by Region (2016-2021) & (USD Million)
Table 74. Asia-Pacific Live Chat Software Revenue by Region (2021-2026) & (USD Million)
Table 75. South America Live Chat Software Revenue by Type (2016-2021) & (USD Million)
Table 76. South America Live Chat Software Revenue by Type (2021-2026) & (USD Million)
Table 77. South America Live Chat Software Revenue by Application (2016-2021) & (USD Million)
Table 78. South America Live Chat Software Revenue by Application (2021-2026) & (USD Million)
Table 79. South America Live Chat Software Revenue by Country (2016-2021) & (USD Million)
Table 80. South America Live Chat Software Revenue by Country (2021-2026) & (USD Million)
Table 81. Middle East & Africa Live Chat Software Revenue by Type (2016-2021) & (USD Million)
Table 82. Middle East & Africa Live Chat Software Revenue by Type (2021-2026) & (USD Million)
Table 83. Middle East & Africa Live Chat Software Revenue by Application (2016-2021) & (USD Million)
Table 84. Middle East & Africa Live Chat Software Revenue by Application (2021-2026) & (USD Million)
Table 85. Middle East & Africa Live Chat Software Revenue by Country (2016-2021) & (USD Million)
Table 86. Middle East & Africa Live Chat Software Revenue by Country (2021-2026) & (USD Million)
List of Figures
Figure 1. Live Chat Software Picture
Figure 2. Global Live Chat Software Revenue Market Share by Type in 2020
Figure 3. Customer Service Live Chat Systems
Figure 4. Informational Service Live Chat Systems Market
Figure 5. Live Chat Software Revenue Market Share by Application in 2020
Figure 6. Retail And E-Commerce Picture
Figure 7. Travel And Hospitality Picture
Figure 8. IT And Consulting Picture
Figure 9. Telecommunication Picture
Figure 10. Pharmaceutical Picture
Figure 11. Global Live Chat Software Revenue, (USD Million): 2020 VS 2021 VS 2026
Figure 12. Global Live Chat Software Revenue and Forecast (2016-2026) & (USD Million)
Figure 13. Global Live Chat Software Revenue Market Share by Region (2016-2026)
Figure 14. Global Live Chat Software Revenue Market Share by Region in 2020
Figure 15. North America Live Chat Software Revenue (USD Million) and Growth Rate (2016-2026)
Figure 16. Europe Live Chat Software Revenue (USD Million) and Growth Rate (2016-2026)
Figure 17. Asia-Pacific Live Chat Software Revenue (USD Million) and Growth Rate (2016-2026)
Figure 18. South America Live Chat Software Revenue (USD Million) and Growth Rate (2016-2026)
Figure 19. Middle East and Africa Live Chat Software Revenue (USD Million) and Growth Rate (2016-2026)
Figure 20. Live Chat Software Market Drivers
Figure 21. Live Chat Software Market Restraints
Figure 22. Live Chat Software Market Trends
Figure 23. LivePerson Recent Developments and Future Plans
Figure 24. Zendesk Recent Developments and Future Plans
Figure 25. LogMeIn Recent Developments and Future Plans
Figure 26. LiveChat Recent Developments and Future Plans
Figure 27. SnapEngage Recent Developments and Future Plans
Figure 28. Comm100 Recent Developments and Future Plans
Figure 29. Freshdesk Recent Developments and Future Plans
Figure 30. Intercom Recent Developments and Future Plans
Figure 31. JivoSite Recent Developments and Future Plans
Figure 32. Kayako Recent Developments and Future Plans
Figure 33. Global Live Chat Software Revenue Share by Players in 2020
Figure 34. Live Chat Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
Figure 35. Global Top 3 Players Live Chat Software Revenue Market Share in 2020
Figure 36. Global Top 10 Players Live Chat Software Revenue Market Share in 2020
Figure 37. Key Players Market Share Trend (Top 3 Market Share: 2019 VS 2020 VS 2021)
Figure 38. Global Live Chat Software Revenue Share by Type in 2020
Figure 39. Global Live Chat Software Market Share Forecast by Type (2021-2026)
Figure 40. Global Live Chat Software Revenue Share by Application in 2020
Figure 41. Global Live Chat Software Market Share Forecast by Application (2021-2026)
Figure 42. North America Live Chat Software Sales Market Share by Type (2016-2026)
Figure 43. North America Live Chat Software Sales Market Share by Application (2016-2026)
Figure 44. North America Live Chat Software Revenue Market Share by Country (2016-2026)
Figure 45. United States Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 46. Canada Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 47. Mexico Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 48. Europe Live Chat Software Sales Market Share by Type (2016-2026)
Figure 49. Europe Live Chat Software Sales Market Share by Application (2016-2026)
Figure 50. Europe Live Chat Software Revenue Market Share by Country (2016-2026)
Figure 51. Germany Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 52. France Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 53. United Kingdom Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 54. Russia Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 55. Italy Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 56. Asia-Pacific Live Chat Software Sales Market Share by Type (2016-2026)
Figure 57. Asia-Pacific Live Chat Software Sales Market Share by Application (2016-2026)
Figure 58. Asia-Pacific Live Chat Software Revenue Market Share by Region (2016-2026)
Figure 59. China Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 60. Japan Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 61. South Korea Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 62. India Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 63. Southeast Asia Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 64. Australia Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 65. South America Live Chat Software Sales Market Share by Type (2016-2026)
Figure 66. South America Live Chat Software Sales Market Share by Application (2016-2026)
Figure 67. South America Live Chat Software Revenue Market Share by Country (2016-2026)
Figure 68. Brazil Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 69. Argentina Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 70. Middle East and Africa Live Chat Software Sales Market Share by Type (2016-2026)
Figure 71. Middle East and Africa Live Chat Software Sales Market Share by Application (2016-2026)
Figure 72. Middle East and Africa Live Chat Software Revenue Market Share by Country (2016-2026)
Figure 73. Turkey Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 74. Saudi Arabia Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 75. UAE Live Chat Software Revenue and Growth Rate (2016-2026) & (USD Million)
Figure 76. Methodology
Figure 77. Research Process and Data Source
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